Barclays and Santander top highest customer exodus after outages
Barclays and Santander recorded the highest net losses of current account switches in the second quarter of the year after outages disrupted thousands of customers’ online banking. Over 22,000 users switched from Barclays in the three months to June 2025, with just under 4,000 joining, marking a net loss of over 18,000. Santander recorded a net loss of 23,015. The figures from the current account switching service Pay.UK – came after both banks suffered major outages at the beginning of the year. Barclays wrote in a letter to the Treasury Committee earlier this year that it expects to pay up to £7.5m in compensation to customers after a three-day outage. Santander also apologised for a disruption in March after a mobile and telephone service outage left users unable to make payments. Lloyds – which marked a net loss of over nine thousand customers – was among the thousands of websites caught in the internet blackout after an issue with Amazon’s web hosting servi...